Clear agreements for a safe, fair and well-organized adventure on Africa's highest mountain.
Expedition Kilimanjaro Ltd.
Registered as "Expedition Kilimanjaro Ltd." in Tanzania.
Version: January 2026
In these terms and conditions, the following terms are defined as:
Expedition Kilimanjaro: The trading name of Ramon Stoppelenburg Enterprises Ltd., established and registered in Tanzania, hereinafter referred to as "the organization" or "we".
Participant: The natural person who makes a reservation or on whose behalf a reservation is made for participation in an expedition.
Expedition: The service offered by the organization consisting of hotel accommodation and guided climb of Kilimanjaro (5,895m) including all associated facilities, guides, porters, catering and logistics.
Reservation: The application for participation in an expedition via the online reservation form.
Confirmed Booking: The confirmed participation after full payment of the expedition fee.
Lead Guide: The certified mountain guide appointed by the organization who is responsible for the execution and safety during the expedition.
Local Operator: The Tanzanian tour operator with whom the organization collaborates for the execution of the expedition.
These terms and conditions apply to all agreements between Expedition Kilimanjaro and the participant. By submitting a reservation, the participant declares agreement with these terms.
Tanzanian law applies to this agreement. Disputes will be submitted to the High Court Arusha Registry in Tanzania. This provision does not affect the mandatory consumer protection rules of the participant's country of origin insofar as they are more favorable to the participant.
This English version of the terms and conditions is authoritative. In case of differences between translations, the English text prevails.
A reservation is established by complete and correct completion of the online reservation form on www.expeditionkilimanjaro.com (or equivalent country-specific websites).
The following information is mandatory for a valid reservation:
After receipt of a complete reservation, the participant will receive a confirmation and invoice by email within two working days.
Without the mandatory insurance information (article 4.1), no reservation can be realized. The reservation will only be processed once all mandatory information has been provided.
A reservation only becomes a confirmed booking after receipt of full payment. After payment, the participant receives the final booking confirmation and vouchers. From that moment, hotel reservations are made and guides, porters and chefs are reserved for the mountain team.
The participant is fully responsible for providing all information correctly and completely. Incorrect or incomplete information may lead to cancellation in accordance with article 10.6.
All prices are stated per person in US dollars (USD) and exclude visas, vaccinations, personal insurance and personal expenses, unless expressly stated otherwise.
Full payment of the expedition fee must be made no later than 90 days before the start of the expedition. For reservations made within 90 days before departure, payment must be made as soon as possible, but no later than 7 days after receipt of the invoice.
Delay in payment may result in participation not being guaranteed due to limited availability of permits, accommodation and personnel. If participation is not possible due to late payment, full restitution of the payment will follow with deduction of USD 35 administration costs.
USD 35 administration costs are charged per reservation.
Obvious errors in prices or programs can be corrected at any time. The participant will be informed immediately and has the right to cancel the reservation free of charge if the price increase exceeds 20%.
Participation in Expedition Kilimanjaro is only possible with valid and adequate travel insurance. Providing insurance information and policy number is mandatory when submitting the reservation.
The travel insurance must provide at least the following coverage:
Without valid insurance information, no reservation will be processed and no confirmed booking can be realized.
The organization reserves the right to request proof of insurance at any time. The participant is obliged to provide this within 48 hours.
All medical costs, evacuations, repatriations and Search & Rescue operations are at the expense and risk of the participant and must be covered by their own travel insurance. Expedition Kilimanjaro is not liable for this and will not advance costs.
The local operator has insurance for Flying Doctors evacuations. This insurance only covers the costs of the evacuation flight itself. All other medical costs, treatments, hospitalization and repatriation are at the participant's expense.
The participant is obliged to report all medical conditions, physical limitations and relevant health information that may affect the climb when making a reservation, including but not limited to:
By participating, the participant declares to be physically and mentally capable of completing the expedition and has adequately prepared for the physical and mental challenges of a high-altitude expedition up to 5,895 meters.
Concealment of relevant medical information leads to:
Dietary requirements and allergies must be reported when making a reservation so that they can be communicated to the catering on the mountain. Expedition Kilimanjaro cannot guarantee the availability of specific foods and is not liable for allergic reactions.
The minimum age for participation in Expedition Kilimanjaro is 14 years.
Minors aged 14 to 17 can only participate if:
The parent/guardian making the booking on behalf of the minor declares:
The daily programs provide the most realistic picture possible of the planned course, but local conditions such as weather conditions, trail conditions, accommodation availability or equipment failure may affect the exact execution.
The organization reserves the right to make changes to the route, daily program, accommodations, transport or excursions if circumstances require this. The goal is to guarantee the quality and character of the expedition at all times.
If accommodation is unexpectedly unavailable, an equivalent replacement will be provided.
The lead guide has final responsibility for the safety and execution of the expedition at all times. His decisions regarding route, pace, safety and (premature) termination of the climb for individual participants or the entire group are binding and irrevocable.
Additional costs arising from force majeure (see article 8) may be at the participant's expense.
Emergency contact is available 24/7 via the local operator in Arusha through the lead guide during the climb. Communication with the organization can take place via SMS, WhatsApp, Telegram and email. On the mountain itself, communication is limited to available network capacity.
Force majeure means: all circumstances beyond the organization's sphere of influence that make (temporary) fulfillment of the agreement impossible, including but not limited to:
In case of force majeure, the organization is entitled to cancel, modify or suspend the expedition without being liable for damages. The participant will be informed as soon as possible.
If the expedition is cancelled before commencement due to force majeure:
If the expedition is terminated during execution due to force majeure:
If the organization makes changes for reasons other than force majeure that substantially change the character of the expedition, the participant will be informed as soon as possible. The organization strives to maintain the original character and quality as much as possible.
Cancellation by the participant must be done in writing (by email). The cancellation date is the date on which the organization receives the cancellation.
In case of cancellation by the participant, the following costs apply:
Taking out cancellation insurance is strongly recommended. Cancellation costs are not recoverable from the organization.
The participant has no right to postponement to another date or rebooking of the reservation but can submit a request for this to the organization. In case of cancellation, the percentages as stated in article 9.2 apply.
Cancellation costs cover costs already paid and non-recoverable such as permits, reserved teams and their wages, and accommodation reservations. These costs cannot be refunded.
Expedition Kilimanjaro reserves the right to cancel, modify or terminate an expedition in whole or in part if this is deemed necessary due to:
The lead guide is authorized at all times to exclude a participant from (further) participation before or during the expedition if:
Consequences:
The participant must follow the instructions of the guides at all times and behave respectfully towards staff, fellow participants and the local population.
Immediate exclusion without refund follows in case of:
Consequences:
If the participant appears to have concealed relevant medical information during the expedition (article 5.3), immediate exclusion follows in accordance with article 10.2.
The participant must have:
If the participant has provided incorrect or incomplete information when making a reservation regarding:
Or if the participant does not have:
And this is not corrected in time at the organization's request, the organization has the right to cancel the booking with the following consequences:
Participants are obliged to follow the instructions of the lead guide and assistant guides at all times. This concerns instructions about:
The expedition is carried out as a group activity. Participants must take into account the pace and capacities of the entire group and may not deviate from the group on their own initiative.
The use of alcohol and drugs during the expedition is not allowed and leads to immediate exclusion in accordance with article 10.3. Medication use must be reported in advance (article 5.1).
Participants must adhere to Leave No Trace principles and the rules of Kilimanjaro National Park. Disrespectful behavior towards nature, culture or local population will not be tolerated.
By participating in the expedition, the participant acknowledges and accepts the inherent risks of high-altitude activities, including but not limited to:
Expedition Kilimanjaro organizes adventurous high-altitude expeditions with inherent risks. The organization works with certified guides, modern equipment and follows international safety standards, but cannot eliminate all risks of mountain activities.
Expedition Kilimanjaro accepts no liability for:
The participant participates at their own risk and is obliged to take out adequate travel insurance (article 4). All medical costs, evacuations and repatriations are at the participant's expense.
The participant indemnifies Expedition Kilimanjaro, its employees, partners and the local operator from all claims, damages and costs arising from:
For services for which the organization does not act directly as an intermediary, no liability rests with the organization. This concerns among others:
References to external websites and information sources are for information only. The organization is not responsible for the content, accuracy or availability of external websites.
Insofar as the organization would be held liable despite the exclusions in this article, liability is limited to the amount the participant paid for the expedition, with an absolute maximum of USD 5,000 per participant.
All claims against the organization must be submitted in writing within 3 months after termination of the expedition. After this period, any right to compensation expires.
Complaints about the execution of the expedition must be reported immediately on-site to the lead guide or local operator, so that a solution can be sought directly where possible.
Complaints that have not been adequately resolved on-site must be submitted in writing (by email) to Expedition Kilimanjaro within 14 days after the end of the expedition, stating:
The organization strives to respond to complaints within 30 days. If a complaint cannot be handled within this period, the participant will be informed with an indication of the expected handling time.
In emergency situations (medical, evacuation, accident), the participant must always first contact their own travel insurance. The organization and local operator provide assistance where possible, but do not act as financial guarantor.
If a complaint does not lead to a satisfactory solution, parties may decide to submit the dispute to mediation. Parties each bear half of the mediation costs.
Disputes that cannot be resolved amicably will be submitted to the High Court Arusha Registry in Tanzania, in accordance with article 1.3. This provision does not affect the right of EU consumers to turn to the competent court in their country of origin if EU consumer law permits this.
Expedition Kilimanjaro processes personal data of participants exclusively for the organization and execution of the expedition. For details, we refer to the Privacy Statement on www.expeditionkilimanjaro.com.
The organization collects:
Name, date of birth, passport number, medical information and dietary requirements are shared with the local operator in Tanzania for the safe and careful execution of the expedition.
Data is only retained for the duration of organizing the expedition and will be deleted within 3 months after the end of the expedition, unless legal retention obligations require otherwise.
During the expedition, photos and videos may be taken by guides and participants. Participation in the expedition implies that one may be captured in photos or videos.
If photos or videos showing participants are submitted to the organization, they may be used for marketing purposes on the website and social media, unless the participant objects in writing.
Participants have the right at all times to object to the use of image material in which they are recognizably visible. This objection must be submitted in writing by email.
Expedition Kilimanjaro reserves the right to amend these terms and conditions. Changes will be published on www.expeditionkilimanjaro.com and apply to all new bookings after the publication date. For bookings already made, the terms valid at the time of booking remain in effect.
If any provision of these terms and conditions is declared void or voidable, the remaining provisions remain in full force. The invalid provision is deemed to have been replaced by a valid provision that aligns as closely as possible with the intention of the original provision.
These terms and conditions, together with the booking confirmation, constitute the entire agreement between Expedition Kilimanjaro and the participant. Previous agreements, commitments or correspondence that have not been confirmed in writing are not part of the agreement.
The fact that the organization does not invoke any provision of these terms at any time does not mean that the right to invoke this provision at a later time is waived.
For questions about these terms and conditions or the expedition, you can contact us via:
By submitting a reservation and/or making payment, the participant declares:
Version: January 2026
Expedition Kilimanjaro
These terms were last updated on January 11, 2026.