General Travel Conditions for
the Expedition Kilimanjaro
Ramon Stoppelenburg's Expeditie Kilimanjaro will be conducted in
accordance to the General Dutch Association of Travel companies. Ramon
Stoppelenburg is your tour operator.
You are solely responsible for providing the information that is needed to
make a reservation or implement a booking. These include the provision of
the correct name, address, residence, nationality, et cetera. Also, you are
solely responsible for having the correct travel documents when you hare
travelling (passports, visa, vaccin certificates). The operator provides the
necessary information about this through this website.
The tour operator will contact you personally to complete a booking.
The day's programme of this trip are presented on the best possible
picture of the planned completion of the journey. Yet there are factors that
may influence the implementation, such as broken roads, bad weather or
material dammage. If certain circumstances occurs the operator has the right
to change the route, schedule, accommodation, transport or excursion. The
travel operator will it's utmost best to ensure the quality of the
expedition as far as possible. Any additional travel and subsistence
expenses incurred as a result of majeure are on behalf of the participants.
Should one of the accommodations offered unexpectedly disagree for some
reason, the tour operator will make a reservation to a similar, alternative
accommodation. The operator is not responsible for expeditions or activities
which are not his mediates.
The website also refers to other websites. This is purely informational
to give you a broader view on the completion of the expedition. The operator
is not responsible for the content of other website than Expedion
Kilimanjaro.
Cancellation Policy
Cancellation
of an expedition by the traveler should immediately be notified by phone on
the tour operator of the Kilimanjaro Expedition.
Subsequently, the
cancellation should be sent in in writing via email and / or confirmed to
the operator of to Kilimanjaro Expedition.
If you cancel a trip, the following costs are related:
- To
cancel the trip until 60 days before departure will cost 15% of the
trip.
- To
cancel the trip between 60 to 30 days before departure will cost 50% of
the trip.
- To
cancel the trip between 30 to 20 days before departure will cost 75% of
the trip.
- To cancel
the trip within 20 days before departure will cost 100% of the trip.
To cover
the financial risk of cancellation of a trip you should always have a
cancellation insurance with your travel insurance.
The
operator may see itself obliged to cancel a trip when circumstances may
affect the quality, performance or safety during the trip.
In
het geval van annulering van een reis verplicht de reisorganisator zich de
reiziger hiervan per direct te informeren met opgaaf van redenen. In
the case of cancellation the tour operator is required to inform the
passenger with the reason.
Cancellation of a
trip by the operator can not be held liable if the termination is the result
of unusual and unforeseeable circumstances that are independent of the will
of the person who relies on it and whose consequences despite all the
precautions can not be avoided.
In this example, you
could think of local political tensions or natural disasters.
There is no
accepted liability for the traveler's incurred costs such as insurances,
booked flights, visas, vaccinations, etc. The operator does not accept any
liability for damages and / or injuries caused to passengers, inflicted by
any cause that may arise or by any person, unless this is due to gross own
fault or intent of the operator and this is proven so.
The liability for
such damage, according to this can never travel more than three times the
paid fare.
Nor is the operator liable for any loss, theft or damage to property, money
included.
Obvious mistakes and errors in the travel itinerary does not bind the
operator.
Disclaimer changes
The tour operator reserves the right to adapt the prices of the
expedition to the current (Dutch) tax regulations.
Furthermore, there
is always a possibility that the routes should be changed or that there are
other changes taking place in the course of the year which can effect a
planned expedition.
Local conditions and
the adventurous nature of the Kilimanjaro Expedition may have the effect
that before or during the journey small or large adjustments should be made
to the travel and itinerary.
The operator is
committed to adverse impact on the traveler as much as possible, and to find
alternatives within the nature of the original program.
In the event
of changes prior to departure, the passenger should be noted on this
immediately, with reason.
Furthermore,
the traveler is considered to
be aware of local
conditions in general,
in all cases.
In principle,
changes have no impact on the financial costs of the trip and the passenger
has no right to compensation which reflect necessarily changes made by the
tour operator.
The passenger can
reject any changes (also changes in package), but only if there is no
reasonable alternative.
Bij
een afwijzing kan de reisorganisator de reisovereenkomst met de reiziger
opzeggen, waarbij de annuleringsvoorwaarden van toepassing zijn. In a
rejection the operator can denounce the application of the traver, with the
cancellation of his expedition.
Prices
All prices
(fares) on this website are per person and in euros.
Visa, vaccination,
insurance, security taxes and personal expenses are not included in the
fare, unless otherwise indicated.
All prices are
subject to change and manifest errors.
Invoicing
After the
confirmation of the booking the passenger receives an invoice on which the
details of the booking is described.
The traveler needs
to check this invoice with their name and the names of other potential
participants themselve.
The total costs must
be paid within ten (10) days after receipt of the invoice.
A Expedition
Kilimanjaro has only been fully booked as the payment has been done.
Every
booking is
charged with € 15, - administration fee.
Travel documents
At least two weeks before departure the traveler received digital
vouchers for the hotel and the expedition which should be displayed at the
destination.
Insurance
The
passenger is required to ensure its total journey.
A cancellation
insurance is strongly recommended.
If the traveler has
a continuous travel insurance, he should check whether this provides
coverage for "mountain sports".
Most cancellation
insurances cover only a limited amount, often no more than € 1500, - per
person per trip.
Visa
The passenger
is solely responsible for obtaining the necessary visa for Tanzania (and
perhaps a transit visa for Kenya).
On the website is
stated how the traveler can obtain a visa.
In case of emergency
Always contact the emergency centre of your own insurance company.
Furthermore, the traveler can also contact Expedition Kilimanjaro or the
local operator on the spot.
Complaints
Any complaints about the implementation of the trip should be
submitted in writing at the destinaction, where the cause of the complaint
arose.
Disclaimer
The operator has
created this website with the utmost care.
Unfortunately, it
can always happen that information is outdated or that price changes have
been made which are not (yet) processed on the website.
The operator
unfortunately accepts no responsibility for the consequences of erroneous
and / or modified information.
If you have any
doubts about the veracity of the Expedition Kilimanjaro, dates or the price,
please contact
the tour operator.